Our success is measured through our Balanced Scorecard’s key performance indicators. Measuring efficiencies and effectiveness to enable evaluation and continuous improvement to the critical areas of the operation is essential.
We have established that our key performance indicators used in our Balanced Scorecard need to meet the following conditions:
• Be clear and easy to understand
• Be straightforward to measure
• Be challenging, yet attainable
• Be aligned to the four strategic pillars
The Balanced Scorecard will be shared with our Clients, Staff, the Board of Directors and the community at large on a regular basis.