Outcomes Balanced Scorecard

Our success will be measured through our Balanced Scorecard’s key performance indicators / metrics. Ultimately, the accomplishment of metrics is an assessment of our progress, achievements and the need for improvement. When creating the key performance indicators used in our Balanced Scorecard they will meet the following conditions:

• Be clear and easy to understand

• Be straightforward to measure

• Be challenging, yet attainable

• Be aligned to the four strategic pillars

Our indicators will be tracked on a regular basis, via our Balanced Scorecard Report and will provide us with information on how we are doing against the plan, where we need to improve or change our approach, and when we should recognize and celebrate milestones of accomplishment. The Balanced Scorecard will be shared with our employees, clients / consumers, the Board of Directors and the community at large on a regular basis.